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Privacy Policy

Prime Diagnostic Centre is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and disclose your personal information when you visit our centre, use our services, or interact with us through our website, mobile app, or other channels.

What information do we collect?

We may collect the following types of personal information from you:

– Contact information, such as your name, address, phone number, email address, and other details that you provide when you book an appointment, register for our services, or contact us for any reason.
– Health information, such as your medical history, test results, prescriptions, referrals, and other information that you or your health care provider share with us for the purpose of providing you with diagnostic and related services.
– Payment information, such as your billing details, credit card number, expiry date, and CVV code that you provide when you make a payment for our services. We do not store any payment information on our servers. All payments are processed by third-party payment gateways that comply with applicable laws and regulations.
– Technical information, such as your IP address, device type, browser type, operating system, and other information that we collect automatically when you access our website or mobile app. We use cookies and other similar technologies to enhance your online experience and to analyze how you use our website or mobile app.

How do we use your information?

We may use your personal information for the following purposes:

– To provide you with diagnostic and related services that you request from us or that are authorized by you or your health care provider.
– To communicate with you about your appointments, test results, feedback, complaints, inquiries, or other matters related to our services.
– To improve the quality and safety of our services and to conduct research and analysis for internal purposes.
– To comply with legal and regulatory obligations and to cooperate with law enforcement and other authorities when required or permitted by law.
– To protect our rights and interests and those of our customers, employees, partners, and others.

How do we share your information?

We may share your personal information with the following parties:

– Your health care provider or other authorized parties who are involved in your care or treatment or who have a legitimate need to access your health information.
– Our service providers, contractors, vendors, and partners who help us provide our services or perform functions on our behalf. We require them to protect your personal information in accordance with this privacy policy and applicable laws.
– Other parties with your consent or as instructed by you. For example, you may choose to share your test results with a family member or a friend through our website or mobile app.
– Other parties as required or permitted by law. For example, we may disclose your personal information to respond to a court order, subpoena, warrant, or other legal process.

How do we protect your information?

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use physical, technical, and administrative measures to safeguard your personal information. However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

How long do we keep your information?

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it or as required by law. We may also retain some of your personal information for longer periods if we have a legitimate interest to do so. For example, we may keep some of your health information for quality assurance or research purposes.

What are your rights?

You have certain rights regarding your personal information under applicable laws. Depending on where you live and subject to certain exceptions and limitations, these rights may include:

– The right to access your personal information that we hold about you.
– The right to correct any inaccurate or incomplete personal information that we hold about you.
– The right to request the deletion of your personal information that we hold about you.
– The right to object to or restrict the processing of your personal information for certain purposes.
– The right to withdraw your consent to the processing of your personal information at any time if you have given us consent.
– The right to receive a copy of your personal information in a portable format or to request that we transfer it to another party.

To exercise any of these rights, please contact us using the contact details below. We may ask you to provide proof of identity and other relevant information before processing your request.

How do we update this policy?

We may update this privacy policy from time to time to reflect changes in our practices or in the law. We will notify you of any material changes by posting the updated policy on our website or mobile app or by sending you an email. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

How do you contact us?

If you have any questions or If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at: Prime Diagnostic Centre, SCO 154-156, Sector 24D, Chandigarh 160023 Phone: +91-172-5050511 Email:

We will respond to your request as soon as possible and in accordance with applicable laws. We appreciate your feedback and cooperation. Thank you for choosing Prime Diagnostic Centre.