Terms and Conditions
Welcome to Prime Diagnostic Centre. These terms and conditions govern your use of our services, website, mobile app, and other channels. By using our services or accessing our website or mobile app, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use our services or access our website or mobile app.
Services
We provide diagnostic and related services to our customers based on their requests or referrals from their health care providers. We use state-of-the-art equipment and qualified staff to perform various tests and procedures. We aim to provide accurate, reliable, and timely results to our customers and their health care providers.
We reserve the right to refuse, cancel, modify, or terminate any service at any time for any reason. We may also impose additional terms and conditions for specific services as applicable.
Payment
You are responsible for paying the fees for the services that you request or receive from us. You can pay by cash or by using third-party payment gateways that we support. We do not store any payment information on our servers. All payments are subject to the terms and conditions of the respective payment gateways.
You agree to pay the fees in full and on time. You also agree to pay any taxes, charges, penalties, or interest that may apply to your payment. If you fail to pay the fees or if your payment is declined, rejected, or reversed, we may suspend or terminate your service, report your account to credit bureaus, or take legal action against you.
Cancellation and Refund
You can cancel your service at any time before we start performing the test or procedure. You can contact us by phone, email, or through our website or mobile app to cancel your service. We will refund your payment in full if you cancel your service before we start performing the test or procedure.
We do not offer any refund if you cancel your service after we start performing the test or procedure. We also do not offer any refund if you do not show up for your appointment or if you fail to provide the necessary information or samples for the test or procedure.
Privacy
We respect your privacy and protect your personal information in accordance with our privacy policy. Please read our privacy policy carefully to understand how we collect, use, and disclose your personal information when you use our services or access our website or mobile app.
By using our services or accessing our website or mobile app, you consent to our collection, use, and disclosure of your personal information as described in our privacy policy. You also agree to comply with all applicable laws and regulations regarding your personal information.
Disclaimer
We provide our services on an “as is” and “as available” basis. We do not guarantee that our services will be error-free, uninterrupted, secure, accurate, reliable, timely, complete, or suitable for your needs. We do not warrant that our website or mobile app will be free of viruses, malware, bugs, or other harmful components. We do not endorse or assume any responsibility for any third-party content, products, services, websites, apps, or links that may be accessible through our website or mobile app.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. You use our services, website, and mobile app at your own risk and discretion.
Limitation of Liability
To the fullest extent permitted by law, we and our affiliates, directors, officers, employees, agents, partners, and licensors will not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising from or relating to your use of or inability to use our services, website, or mobile app, even if we have been advised of the possibility of such damages. This includes but is not limited to damages for loss of profits, goodwill, data, or other intangible losses.
In no event will our total liability to you for all claims arising from or relating to your use of or inability to use our services, website, or mobile app exceed the amount of fees that you have paid us for the services in question in the 12 months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. Therefore, some of the above exclusions or limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless us and our affiliates, directors, officers, employees, agents, partners, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to your use of or inability to use our services, website, or mobile app, your violation of these terms and conditions or any applicable laws or regulations, or your infringement of any rights of any third party.
Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in Chandigarh for any disputes arising from or relating to these terms and conditions or your use of our services, website, or mobile app.
Severability
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be severed from the rest of these terms and conditions and will not affect the validity and enforceability of the remaining provisions.
Waiver
No waiver of any provision of these terms and conditions will be deemed a further or continuing waiver of such provision or any other provision. Any failure by us to assert any right or provision under these terms and conditions will not constitute a waiver of such right or provision.
Changes
We may change these terms and conditions from time to time to reflect changes in our practices or in the law. We will notify you of any material changes by posting the updated terms and conditions on our website or mobile app or by sending you an email. We encourage you to review these terms and conditions periodically to stay informed about how we govern your use of our services, website, or mobile app. Your continued use of our services, website, or mobile app after the changes take effect will constitute your acceptance of the updated terms and conditions.
Contact Us
If you have any questions or feedback about these terms and conditions or our services, website, or mobile app, please contact us at:
Prime Diagnostic Centre
SCO 154-156, Sector 24D,
Chandigarh 160023
Phone: +91-172-5050511
Email: info@primediagnosticcentre.com
We appreciate your business and cooperation. Thank you for choosing Prime Diagnostic Centre.
